Privacy Policy – Cluvix Solutions
We respect and are committed to protecting the privacy of users when accessing the Cluvix Solutions website. This policy describes how we collect, use, store, and protect personal information. Continuing to use the website means you accept the contents of this document.
1. Scope of Application
This policy applies to all users accessing the website, customers using services, partners, and any individuals who provide information to Cluvix Solutions through forms, registrations, contacts, consultations, or related transactions.
2. Information We Collect
We may collect the following types of information:
Personal Information
Including but not limited to:
- Full name, phone number, email
- Contact address (if any)
- Company/organization information
- Communication content between users and Cluvix
Technical Information & Access Behavior
- IP address, browser, device
- Access time, pages viewed, cookies
- Data used to analyze experience and optimize the website
The collected information helps us improve products and service quality.
3. Purpose of Information Use
User data is used for the following purposes:
| Provide Products/Services | Process demo requests, consultations, account activation, service deployment |
| Customer Support | Answer questions, feedback, receive technical support |
| Experience Enhancement | Optimize website, analyze access data, personalize content |
| Communication – Marketing (if agreed) | Send notifications, newsletters, latest offers from Cluvix Solutions |
We do not sell or exchange personal data to third parties for commercial purposes.
4. Sharing Information with Third Parties
Personal information may be shared in the following cases:
- When user consent is obtained
- When necessary to provide services (hosting providers, email, CRM, system security)
- Upon legal request from competent state authorities
Third parties are only allowed to use information within the relevant scope and must comply with confidentiality.
5. Data Storage & Security
We apply technical and organizational measures to secure data:
- SSL/HTTPS transmission encryption
- System access control
- Regular data backup
- Limit staff with information access rights
However, no system guarantees absolute security. In case of risks, we will notify and coordinate remediation as soon as possible.
6. User Rights
Users can request to:
- Review personal data provided
- Update, edit inaccurate information
- Request to stop receiving promotional emails/SMS
- Request information deletion if service is no longer needed
All processing requests will be received via contact information at the end of the document.
7. Cookies and Tracking Technologies
The website may use cookies, analytics, pixel tracking to:
- Recognize returning users
- Analyze access behavior
- Personalize experience and displayed content
You can disable cookies in your browser, but some features may not work optimally.
8. Links to Other Websites
The website may contain links to external pages. We are not responsible for the content or privacy policies of those websites. Please read the separate terms of third parties before accessing.
9. Policy Changes
Policy content may be updated over time. The new version will take effect immediately upon posting on the website. Users should check periodically to stay informed of changes.